Field Operations Specialist

Job description

Are you a true winner and up for a huge challenge? We are hiring a Field Operations Specialist for, what is going to be, one of the biggest web commerce platforms in Europe. You’ll be working in an energetic scale-up environment where the sky is the limit. This is a critical role in our installation process coordinating the flow of technicians and product to customer sites and the efficient utilization of resources in coordination with the Operations team.You will take ownership of determining proper allocation of personnel resources, ensuring accurate preparation is completed prior to the on-site appointment and provide excellent service to our customers.

 

What you will do

  • Installation scheduling and dispatch technicians to customer job sites in a fast paced and perfromance driven organization
  • Provide exceptional customer contact and service experience (in- and outbound)
  • Provide immediate problem solving assistance to office staff and/or field technicians
  • Continually ensure correct technicians’ schedules for materials ordered, billing, and voided tickets
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Maintain and improve service by listening to technicians and customers description of problems diagnose and troubleshoot problems to improve profitability within department
  • Perform general clerical work such as filing, invoicing, mailing, etc.

It may sound cliche, but this is an opportunity, where you have the freedom to develop the role around you and grow with the company and role. You are in charge!

 

What we offer?

First of all, a HUGE challenge. Besides that, you enter an inspiring and creative startup environment with colleagues with more than 10 different nationalities. Our HQ is based at Eindhoven Airport. Besides that we also offer:

  • Competing salary;
  • A life-cycle budget;
  • Company bonus; 
  • Growth perspective;
  • Holiday allowance;
  • 25 holiday days;
  • Necessary gear;
  • Discount on smart devices;
  • Discount on Athlon private lease and CZ insurance.

 

Requirements

Who are we looking for?

  • MBO or HBO thinking and working level.
  • Two years of customer service experience is preferred.
  • Call center and/or dispatch experience is preferred.
  • You should enjoy a high level of activity in a hands-on environment where there is an emphasis on performance and unmatched customer service.
  • Strong Problem-solving abilities by extract essential elements and propose appropriate solutions.
  • Knowledge of Excel and email software (preferably Microsoft Excel, Outlook). 
  • Knowledge of either Odoo, Magento 2 or Zendesk is a plus.
  • Interpersonal and written/oral communication skills to effectively coordinate activities and accomplish goals.
  • Be able to work under pressure to meet deadlines while managing customer expectations
  • Ability to work in a team environment along with the ability to work independently with minimal supervision.
  • Have a results-oriented can-do mindset, take initiative to make things happen and accepts accountability.

Ok, that's you, but who are we?

We are 50Five, nice to meet you! We work in one of the world's fastest growing markets: smart home. We sell smart home solutions through our platform www.50five.nl, .be, .de, .co.uk, .fr, www.wifithermostaten.nlwww.smartheating.co.uk  and besides selling we love helping our customers making their homes a connected environment that is safe, simple, smart and energy efficient. 

 

Since our start in 2015 we’ve been a rapid growing start-up. Since July 2016, we’ve decided to launch home services marketplace for further business synergies with our smart home solutions.  Our ambitions are BIG, our drive even BIGGER.

 

When working within 50Five, you’d better be hands-on, curious and humoristic. If you have a passion for technology and a hunger for challenge, you will find your place at 50Five. We are looking for colleagues who are willing to step out of their comfort zone and make their hands dirty. You will fit our team if you are highly motivated and open for a next step and opportunity in an international and energizing environment! 

Sounds interesting? Apply directly and a member of our team will contact you shortly!